User Preferences for Comfortable and Functional High-Speed Railway Stations

Abstract

This study examines user preferences for comfortable and functional high-speed train station designs using a qualitative method with an exploratory approach, based on Google Review analysis. The purpose of this research is to explore the design elements and facilities considered important by the public and to understand their impact on the user experience. Data were analyzed using frequency distribution methods to identify main categories, such as design, facilities, accessibility, safety, circulation, and vegetation. The results show that design is the dominant factor (22.22%), followed by facilities (15.87%) and maintenance (14.29%). Vegetation has the lowest contribution (1.19%), despite supporting sustainability. These findings highlight the importance of aesthetically pleasing design, adequate facilities, and infrastructure maintenance in enhancing user comfort. In conclusion, this study emphasizes that future high-speed train station designs should prioritize responsive and holistic approaches that support efficiency, user-friendliness, and sustainability. These results are expected to contribute to the development of better public transportation systems in the future