Adaptation of ITB Employee Family Cooperatives in Facing Global Challenges: Digital and Sustainable Transformation

Abstract

This study investigates strategies on cooperative digitalization in facing global challenges through digitalization and sustainability initiatives. This study aims to explore the process of transitioning the Employee Family Cooperative of ITB (Koperasi Keluarga Pegawai ITB / KKP ITB) from conventional systems to digital technology, in order to improve the overall performance and sustainability of the organization. The methods used include literature review and primary data analysis through interviews.  The findings show that digitalization has significantly improved efficiency, transparency, and competitiveness. The cooperative introduced the SAKTI (Integrated Cooperative Administration System) application, covering member registration, deposit recording, loan management, canteen services, and QRIS-based payments. These innovations streamline transactions, enable real-time reporting, and encourage member participation by strengthening communication between members and the cooperative board. Challenges remain, particularly limited digital competence and cultural resistance to organizational change. Success depends on management commitment, continuous training, and adaptive policies. Overall, the case of KKP ITB demonstrates that sustainable digital transformation can reinforce cooperative resilience and support inclusive growth in today’s dynamic global environment