A Systematic Literature Review of Process Mining Adoption: Insights from Technology, Organization, Process, and Trust Dimensions

Authors

  • Rawiro Dias Department Computer Science Department, Bina Nusantara University, Jakarta, Indonesia Author
  • Harjanto Prabowo Department Computer Science Department, Bina Nusantara University, Jakarta, Indonesia Author
  • Soepono Haryanto Department Computer Science Department, Bina Nusantara University, Jakarta, Indonesia Author
  • Sani Muhammad Isa Department Computer Science Department, Bina Nusantara University, Jakarta, Indonesia Author

DOI:

https://doi.org/10.34010/incitest.v1i.850

Keywords:

adoption technology, bibliometric, BPM, literature review, process mining, VOSviewer

Abstract

Process mining adoption has received growing academic attention in recent years. This study presents the literature on process mining adoption. We divided the 34 papers found into four dimensions: Technology, Organization, Process, and Value/Trust. Based on the analysis of the findings, the implementation of process mining is not only a technical issue, but also requires organizational readiness, contextualization of the process, and mechanisms to build process awareness and trust in the results. Existing and cutting-edge technologies can expand the potential of process mining, such as ERP, AI, and Robotic Process Automation (RPA). Organizational factors and user trust play a crucial role in ensuring continued adoption. These findings are expected to provide a series of research directions for government organizations.

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Published

2025-12-04

Issue

Vol. 1 (2025): Proceeding of International Conference on Informatics, Engineering, Science & Technology (INCITEST)

Section

Articles

How to Cite

Dias, R., Prabowo, H., Haryanto, S., & Isa, S. M. (2025). A Systematic Literature Review of Process Mining Adoption: Insights from Technology, Organization, Process, and Trust Dimensions. Proceeding of International Conference on Informatics, Engineering, Science & Technology, 1, 261-271. https://doi.org/10.34010/incitest.v1i.850