Evaluating Information Quality in E-Government Implementation: A Case Study of City Government Websites in North Sulawesi

Abstract

This study aims to evaluate the quality of information on local government websites in cities across North Sulawesi. This evaluation is important because official government websites are essential tools for providing public services, enhancing transparency, and encouraging community participation. The research employs a qualitative descriptive method, which allows for an in-depth analysis of website content and characteristics from the perspective of information quality. Data collection techniques include literature review, articles, and direct observation of the websites. This study was conducted using ten dimensions of information quality—Accuracy, Consistency, Timeliness, Completeness, Reliability, Availability, Relevancy, Believability, Efficiency, and Value-Added— to assess and evaluate the websites. Based on the findings, recommendations are provided for improving information quality, including system maintenance, data updates, and consistency enhancements. The results of this study, the quality of information on local government websites varies; there are several cities with good information quality and some that still need improvement in the information quality on their websites. This difference is primarily due to municipalities' differing commitments to data updates, consistency in information management, and the technical infrastructure available in each city. Therefore, this study presents recommendations for improving information quality through system maintenance, regular data updates, and greater consistency. By following these recommendations, it is expected that efficiency and user satisfaction with e-government websites will increase.