User Requirements Analysis for an Android-Based Consignment Sales Reporting System for MSMEs

Abstract

This research system aims to identify user needs for a consignment sales reporting system as the basis for developing an Android-based application. The method used was descriptive qualitative with an exploratory approach through questionnaires, participant observation, and semi-structured interviews with MSMEs in Bandung City. The analysis results indicate that manual reporting still dominates consignment practices, resulting in obstacles such as late reporting, miscalculations, difficulties in monitoring stock, and low transparency between the consignor and consignee. Thematic analysis yielded two groups of needs: consignees emphasized simple transaction recording, automated commission calculations, reminders, and transaction history; while consignors emphasized real-time reporting, detailed documentation, stock monitoring, and data security. From these results, three overarching themes emerged: the need for mobile-based accessibility, transparent and accountable reporting, and a clean user interface. Based on the findings, a conceptual system design was proposed with user-centered design principles as the basis for the development of the application. The results of this study will potentially enhance the effectiveness, accountability, and confidence in consignment-based MSME business relationship