Sociology of Government in The Study of Service Quality Parking Permit Management in Department of Investment and One Door Integrated Services of Bandung City through The GAMPIL for Public Application

Abstract

The aims of this study is to find out, analyzing the Sociology Of Government In The Study Of Service Quality Parking Permit Management In Department Of Investment And One Door Integrated Services Of Bandung City Through The Gampil For Public Application. This study used a descriptive method with a qualitative approach where this data is collected by observation, interviews and recording using descriptive methods with a qualitative approach. The technique to determining the informant in this study is used purposive techniques. The resuIts of the study show that service quality of parking permit management through the gampil for public application is not yet effective, this can be seen in the tangible dimension or physical evidence that there is a deficiency in information to the public about the licensing flow. Reliability or deficiency capabilities in applications that often experience problems when entering the queue for the application of the Gampil for Public Application. Responsiveness, there are deficiencies in the findings of more than 7 days of service and not in accordance with those determined by the standard operating procedures. Assurance in providing guarantees has been effectively seen from the apparatus providing guarantees in service to the community. Empathy in the service of the community has been effectively carried out from the ability of the apparatus in serving and respecting every community related to the Gampil for Public application service. The quality of Parking Permit Management service by the community through the Gampil for Public application is not optimal enough. With this research, we hope that the fulfillment of public services can provide optimal satisfaction to the community.