Organizational Behaviour through Human Resource Management and Performance During and Post-Pandemic COVID-19

Abstract

March 2, 2020, was the first time that positive cases of COVID-19 were detected in Indonesia. From then on COVID-19 cases continued to increase, therefore on April 17, 2020, the Government officially issued a PSBB (Large-Scale Social Restrictions) policy for the Education and industrial sectors which caused schools to carry out online learning and many industries were threatened with going out of business. This also certainly has an impact on the process of social interaction, organization, human resource management, and worker performance. Therefore, this research has the objective of identifying the differences in organizational methods and employee performance during the COVID-19 pandemic and post-pandemic. The research method used in this research is descriptive qualitative and literature study by collecting data from employees of various industries to be used as a comparison and using several sources such as online media, social media, and books. The outcome of this research will be used as a step to improve organizational methods, performance improvement, and employee proficiencies in the post-COVID-19 pandemic era as it is today.  The aim of this study is to analyze the difference in organizational behavior and performance in companies and institutions during the pandemic and post-pandemic COVID 19, which at that time a large number of workers totally made changes to the way they worked and communicated. The method used to collect data in this research is descriptive qualitative, by conducting interviews with 10 resources from several sectors or institutions. The results found that bank officers are not suitable to work online because it can affect the company's revenue. Meanwhile, police officer and medical representatives are doing work as normal but the quantity of services are restricted and for the IT consultant employees, entrepreneurs, and businessman, the work can be done online or offline. While conducting the interviews, some interviewees suggested ideas to improve the method of organization, improve performance and achieve optimal outcomes for the work or services they provide, such as getting more familiar with the hybrid work system, arranging sharing sessions between divisions, providing activities outside of work designed for refreshing and tightening relationships with co-workers. During and post-pandemic conditions, it can be concluded that employees who previously had problems doing their jobs and communicating with co-workers and clients, started to improve their performance, organizational and communication skills to get back to normal. Through this research, it is expected that we all can overcome the effects of the pandemic that cause decreased productivity, restricted social interactions and other negative outcomes. May this research be able to help the people around us to improve things that were postponed or interrupted during the pandemic.